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Policies & Procedures |
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Your satisfaction
with the item that you purchase is of the utmost importance
to us at SDScooters. Our experts will assist you with your
purchase to make sure that the item that you desire is a true
"fit" with you and your particular needs. In the
event that you are not happy with your purchase please look
at the following policies and procedures. Also, should you
have any questions about the items warranty we have listed
each manufacturer's policy. If you have any questions please
ask any sales representative before you make your purchase. |
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| General |
Prices subject to
change without notice. Special sales and offers exclude
all previous purchased merchandise. |
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Product images are
subject to change. Manufactures reserve the right to
change their products without prior knowledge, however SDScooters
will make every effort to properly reflect any changes. Due
to constantly changing stock of parts & accessories images
may not be identical. |
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| Sales & Product
Support |
To make your shopping
easier our staff will assist you in making your purchasing
decision. We offer after sales support on all of our products,
most questions can be easily answered in our FAQ's section
of the Web Site We are constantly updating this section with
real customers questions and provide easy to use tools for
finding the information you are looking for. |
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Product images are
subject to change. Manufactures reserve the right to
change their products without prior knowledge, however SDScooters
will make every effort to properly reflect any changes. Due
to constantly changing stock of parts & accessories images
may not be identical. |
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| Product Use |
Please read all instructions
thoroughly before attempting to operate or use any item purchased.
This includes all items purchased from us. If you have any
questions on what to do or do not understand the operating
manual provided by the manufacturer please call us. We are
here to make sure your experience is a good one and will do
our best to explain how to operate your new motorized vehicle.
We are not responsible for any damage caused by mistreatment
or incorrect operation. |
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| Returns &
Exchanges |
Are available
under the following conditions |
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| Incorrect Item
Purchased |
If you
ordered the incorrect item please call us for exchange
instructions - please have the following available when calling:
part purchased, the original part a metric ruler and the vehicle
the item was intended for. Please also familiarize yourself
with the rest of our policies and then call us at
888 528 9150 x 1 |
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| Incorrect Item
Received |
If we
have shipped you the wrong part please call us for instructions
- please have the following available when calling: part purchased,
the original part a metric ruler and the vehicle the item was
intended for. We do our best to ship the correct item the first
time but occasionally mistakes are made or specifications are
changed. We may require your assistance to make the necessary
corrections. Your help and understanding are appreciated. |
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| Returns |
Only NEW items in
the original packaging may be returned. If you have
ridden or started the vehicle is is considered used. A
restocking fee
will always be charged for any returned item. We want
you to be happy with any item purchased from us, please call
before purchasing and one of our experts will help you make
your purchase decision. If you end up needing to return an
item please familiarize yourself with the rest of our policies
and then give us a call at 888 528 9150 ext 1 so that we can
instruct you on your options or click
here for
RMA instructions. For our guidelines on returnable
items please click
here. |
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Return Authorizations
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A return authorization
number MUST be issued for any item to be returned -
Any item returned without an RMA will be considered a gift
and no refund of any type will be made. To receive one of these
numbers please email us within 1 week of receipt or your package
click here
for RMA instructions |
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| Cancellations |
Canceling an order
must be made via email
- we require a written account of any cancellations. We also
suggest that you call us to confirm receipt of your email,
a voice mail message is not recommended for cancellations or
confirmation of cancellation. You must contact us within 12
hours of order placement. If your item has already shipped
you will be responsible for all shipping charges - sometimes
we are too fast. |
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| Defective Merchandise |
Please
read all instructions thoroughly before attempting to
operate or use any item purchased. This includes any item purchased
from us. If you think your purchase is defective please
us, one of our representatives will assist you. You may also
call the manufacturer. A listing of manufacturer contact numbers
is available here.
Please be prepared to help diagnose the suspect item, many
times a loose wire will cause a motorized vehicle to not work
as expected. We are not responsible for damage caused by mistreatment
or incorrect operation. |
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| Shipping Damage |
Please inspect your
package when you receive it from the shipper. If you
notice any damage from shipping please email
us here
to report the damage. You must contact us within 5 business
days. Make sure that you keep all packaging (boxes, shipping
labels, peanuts, etc...) as the shipper will come to inspect
the package. You may also call the shipper. FedEx can be reached
at 1-800-463-3339. We will gladly ship a replacement when a
claim number from the shipper is issued - refunds will be evaluated on a case basis and will not occur until the shipper has finished investigating the claim (usually within 2 -3 weeks of filing date). Please also review
FedEx Terms & Conditions. |
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| Reimbursement
Policies |
Please read these instructions
thoroughly! |
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It is recommended that you return the item via
FedEx insured. |
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Please keep a copy of the FedEx receipt and
tracking number, this is your protection if the item is lost
or damaged. |
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Your account will be credited in approximately
3-4 weeks from the time we receive the item being returned
(we check in and test all buyers remorse items). |
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Keep all original packaging, warranty card instruction
booklets, paperwork, etc... Please clean the item being returned,
it should be as clean as it was when received. (You are responsible
for making sure this is done and will be charged if the item
is returned is less than new condition) |
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You will be charged a 30% restocking fee if
all packaging and parts are not returned in new condition.
This includes instruction booklets, original boxing and parts.
This charge normally covers the cost to replace the items and
the time incurred in doing so. |
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All "gift with purchase" items &
packages, starter kits, and gift packages must be returned
in full with the purchased item. If any item is missing, has
been used or is opened the full retail price of those items
will be deducted from the credit amount. |
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All canceled orders will be refunded by check
or to your online account at our discretion within approximately
2 weeks from the time of cancellation |
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We recommend that you send us an Email notifying
us of the delivery of your returned item. This is to ensure
both that we are aware of your items delivery and for you to
know that you have completed your responsibilities in the returning
the item. |
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| Shipping Information |
Please note
that it may take 24-48 hours (not including weekends or holidays)
before your package is shipped. It may take a couple of days
longer if the item is out of stock, is a special order item,
or is drop shipped from the manufacturer - an email with shipping
confirmation will be sent to you in most instances |
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Starter kits & Promotional items are shipped
and packaged separately from the motorized vehicle. You should
receive the tracking number for both via e-mail. This could
result in receiving your merchandise on different days. Some
items may ship via USPS. |
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Some small items may ship via USPS and will
therefore not have a tracking number available, all will have
a shipping delivery confirmation number. |
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Some items may be drop shipped directly from
the manufacturer. These items will not receive an automated
tracking number. Please contact us directly if you have any
questions regarding your shipment. |
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Shipping included on specified products is available
in the contiguous US only. Shipping to Hawaii, Alaska, Canada,
Puerto Rico, etc... will incur an extra shipping charge. We
do ship to other countries! Please e-mail or call to get shipping
rates. We are happy to be able to supply this service. |
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| Expedited Shipping |
Will incur additional handling
fees |
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FedEx Air Shipments: If ordering an item that
has to go Next Day, 2nd Day and 3 Day Air shipping please make
sure you place your order before 12:00 PM PST to help ensure
that it ships that day. We do our best to make sure all priority
air packages are shipped the same day. However we cannot guarantee
that air shipments placed will ship that day. Please give us
a call if you need a priority package shipped and you are ordering
after 12:00 and we will do our best to get it out the door. |
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Next Day Air, 2nd Day Air and 3 Day Select are
subject to FedEx or USPS policies. |
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Saturday delivery is only available
for FedEx Express or UPS Next Day Air and must be specified
at the time of ordering. No expedited shipments are delivered
on Saturdays unless otherwise specified. |
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"In Transit" times provided by FedEx
and USPS are based on business days and do not include Saturdays
or Sundays. |
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| International
Orders |
All packages shipped outside
of the Continental US are considered international. |
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Payment is to be made via the following methods:
1) - All International orders Under
$50 USD and Under 2lbs may
be made on the Web Site - please order
international shipping service here.
OR
2) All orders Over $50 USD must be paid for via bank
wire transfer or via Paypal's
"send money" option with a paypal confirmed bank
account (confirmation can take a couple of days). For orders
Over 2lbs we suggest that you first send us an email with your shipping
address and a list of the items you intend to purchase so that
we can provide you with shipping costs and a total. Email
us for International Shipping instructions here
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Warranties are void on ALL items shipped to
or transported outside of the US. |
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Customer is responsible for all shipping, customs
fees, brokerage fees and any other delivery fees associated
with delivery of the package. |
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SDScooters reserves the right to choose the
appropriate method and carrier for shipping. |
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SDScooters is not responsible for delivery of
the package once it leaves our facility. That responsibility
falls on the carrier. |
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SDScooters does not guarantee transit times.
"In Transit" times are determined by the carrier
and are only estimates. |
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Orders will not be shipped without verification
of shipping costs by customer. This cost does not include customs
fees, brokerage charges or any other associated fees which
are the sole responsibility of customers at time of delivery.
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Customer is responsible for all return ship
costs involved with defective merchandise. |
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| Purchase Agreement |
In Purchasing from
SDscooters and Affiliated Businesses You The Purchaser Agree
To Our Policies And Procedures. This agreement applies
to both phone orders and Internet orders. When purchasing from
SDscooters you are implying that you have read and/or been
satisfactorily informed and posses full understanding of these
Policies, Procedures, Warranties and Responsibilities. This
agreement supersedes any agreement you have with outside organizations
and businesses when conducting business with SDscooters |
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Right Of Refusal. SDscooters reserves the right to cancel or refuse any order at any time. You will be refunded promptly in this case. |
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Completion . Internet and phone orders are not to be considered sale transactions until shipment is made |
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| Warranties |
All of our products
have a full conditional manufacturers warranty solely in the
continental United States. Warranty issue must be dealt
with directly through the manufacturer with which the warranty
is held. Allocation of shipping and handling charges lies with
the discretion of the manufacturer with which the warranty
is held. Shipping & handling is non-inclusive of warranty.
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Manufacturer Information - |
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All Warranties provided by Manufacturers are
"Parts Only " warranties - This means you will be
required to perform basic diagnosis and repair of item(s) purchased
- this applies to all vehicles purchased from this site |
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For Manufacturer Contact Information click here |
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Performance products DO NOT have any warranty
or guarantee - You take all responsibility for any damage and
injury when installing and using these products |
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Warranty NOTES: |
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A Shipping and handling fee will be applied
to all warranty replacement parts shipped from SDScooters |
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Warranties do not extend to accessories parts
or normal wear parts such as gaskets, batteries, lights, belts,
tires, inner tubes, etc. |
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Electric & Electronic parts ordered online,
by phone or email are final sales. If calling to order please
have the original part in hand, a metric ruler and the vehicle
in front of you. |
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Please inspect all packages immediately upon
receipt. All claims must be issued within 5 business days of
delivery. |
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Please note most of the gas powered items we
sell are tested at the manufacturer. Due to this testing you
might find gas or oil residue on/in new items. Most manufacturers
will include a small sheet of paper stating this. We sell new
items only unless clearly stated and understood by the customer. |
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| Liability Disclaimer |
By purchasing from SDScooter
you are agreeing to these conditions: |
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You are responsible to use the item purchased
as was originally intended by the manufacturer. Liability Insurance
is provided by the manufacturer - they should be contacted
immediately if there is a problem |
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IMPORTANT - Racing and Offroad products do not
have manufacturers liability insurance - you are liable for
injury or damages incurred |
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Legal Disclaimer. You are accepting complete
responsibility for the use of any product and for any damage
or any personal injury to rider and or spectators and their
property caused to an item purchased through this site or its
representatives. Continued - Click
here for the complete
agreement |
| Site Use Disclaimer |
By using this site
you are agreeing to these conditions: |
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BY USING THIS SITE, YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE AND THE INTERNET GENERALLY.
THIS SITE IS PROVIDED "AS IS". SDscooters DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, PRODUCT LIABILITY, AND FREEDOM FROM ERRORS, VIRUSES, AND BUGS (INCLUDING THE MILLENNIUM OR YEAR 2000 BUG), OR OTHER HARMFUL COMPONENTS. |
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SDscooters will not be responsible for any errors or omissions in the Materials or information provided on this site, any articles or postings for hyperlinks embedded in messages, nor for any loss or damage caused by your reliance on information obtained on this site or in a hyperlink site.
References to third-parties, their products, and/or services does not imply endorsement by SDscooters thereof.
This site may contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in updates of the site. SDscooters may make improvements and/or changes in the product(s) and/or the program(s) described in this site at any time without notice. |
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| Customer Responsibilities |
In Addition by purchasing
you are endorsing and agreeing to: |
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1. Are of legal age to make this purchase
2. Have the ability to make this purchase
3. Have a complete understanding and are capable of: operating
/ installing / maintaining / diagnosing / making use of -
items purchased and are able to do so in a safe manner
4. Are able and willing to maintain and / or have items maintained
properly
5. Have read and agree to terms of manufacturers warranty.
And understand that it is a "Parts Only" warranty
and that you will are responsible for basic diagnose and
repairs under the warranty
6. Have read and fully understand said policies procedures
and responsibilities and have consulted outside experts when
in question
7. Agree to all policies and procedures and responsibilities
outlined within this site
These responsibilities are for your protection - if there
is something you do not understand or need clarified please
email us and / or consult an expert
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| Customer Support |
Contact Information |
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Your satisfaction with the motorized vehicle
that you purchase is of the utmost importance to us at
SDscooters. Our experts will assist you with your purchase,
exchange or with any technical questions you may have. Please
be advised the normal time period that it takes to have an
email answered is usually 1 - 24 hours not including weekends
or holidays. Please use the following phone numbers and Email
addresses to contact us. |
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Sales |
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Call the Sales Staff to place an order or receive
professional advice on the purchase of the best item to fit
your needs. The Sales Staff can also aid you with site navigation
or product stock questions. |
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888 528 9150 (Press #1 for
Sales) |
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e-mail Sales |
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Customer Service |
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Call Customer service when you want to return
an item or have any questions regarding your order. Customer
service is available Mon-Fri. 10:00-5:00pm PST & Sat. 11:00-4:00pm
PST. |
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888 528 9150 (Press #1 for
Customer Service) |
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e-mail Customer Service |
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Order Tracking - |
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We provide tracking numbers automatically via
email when the product is shipped, please check the email address
used when you made your order. If you have not received an
email and it has been more than 1 full week please click
here for tracking instructions |
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Shipping information may in some cases take
up to 5 business days (1 full week) before it is available
to be forwarded to you. We suggest that you make your inquiry
at this time |
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Our Sales and Customer Service Staff does not
have access to tracking information and will not be able to
provide you with a tracking number immediately over the phone,
they will however be happy to take your contact information
and return your call after the tracking number is given to
them by our shipping department - most tracking numbers will
be supplied within a day. |
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Tech Support & Parts |
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Email Technical Support when you have a technical
question regarding the item you have purchased or are having
trouble with your purchase at here
so that your question(s) can be answered by the appropriate
expert. Please include a phone number where you can be reached
and a complete description of the problem and item purchased.
You may also call our Sales staff at for basic
questions and for parts identification and suggestions |
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Web Site Problems or Suggestions |
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Having a problem with our site? Do you have
any suggestions on how we can improve the site? Your comments
(good or bad) are always welcome and encouraged. Just send
a note to the Webmaster |
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This Web Site and any information contained within
may be updated at any time |
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International Orders |
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Call or email Sales for International Shipping
Rates when you have a package that has to go outside of the
continental US. |
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888-528-9150 (Press #1 for Sales) |
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e-mail International Shipping
see above for complete information - click here
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