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Extendedd Parts Warrantys
Are Intended to give you additional peace of mind when purchasing
a Scooter or Pocket Bike (especially those manufactured in
china). We realize that these items can be a significant investment
and are offering these warrantys to help cover you in the event
of component failure. They are available as an addition to
the original warranty. They do not go into effect until after
the manufacturers warranty has expired.. These are available
for some models. To find out if its possible to cover your
intended purchase further please use the menu buttons below.
The price will be indicated after you have finished selecting
the type and model of Scooter / Pocket Bike and the duration.
Please read the coverage notes carefully there are several
exemptions and conditions which may affect your decision. |
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3 Stage Selector |
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Extendedd Warranty Coverage - This is a Parts and Components
warranty
All parts other than consumable items are covered against failure
during use one time - what does this mean? You will receive
a new part if one breaks under normal use. Each part is warranted
one time only. Replacement parts are not covered. All Old parts
must be returned to receive the replacement part |
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Exemptions -
Non Covered Items - All Items Not Covered By Manufactures
Warrantys - Additionally This Will Not Cover Any Engine Part
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Shipping Damage is NOT covered. Shipping Damage is covered
by the shipping company - more information can be found in
our customer support section.
You crashed and broke it!
Acts of God - Nature - ETC
Shipping Costs - You will be responsible for all shipping
related expenses for both replacement and returned parts
Labor - You are responsible for all labor costs associated
with repairing your Scooter / Pocket Bike etc |
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Full Replacement Warranty |
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| Sales & Product Support |
To make your shopping easier our staff will assist you in
making your purchasing decision. We offer after sales support
on all of our products, most questions can be easily answered
in our FAQ's section of the website. We are contantly updating
this section with real customers questions and provide easy
to use tools for finding the information you are looking for. |
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Product images are subject to change. Manufactures reserve
the right to change their products without prior knowledge,
however SDScooters will make every effort to properly reflect
any changes. Due to constantly changing stock of parts &
accessories images may not be identical. |
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| Product Use |
Please read all instructions thoroughly before attempting
to operate or use any item purchased. This includes all items
purchased from us. If you have any questions on what to do
or do not understand the operating manual provided by the manufacturer
please call us. We are here to make sure your experience is
a good one and will do our best to explain how to operate your
new motorized vehicle. We are not responsible for any damage
caused by mistreatment or incorrect operation. |
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| Returns & Exchanges |
Are available under the following conditions |
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| Incorrect Item Purchased |
If you ordered the incorrect item please call
us for exchange instructions - please have the following available
when calling: part purchased, the original part a metric ruler
and the vehicle the item was intended for. Please also familiarize
yourself with the rest of our policies and then call us at
x 1 |
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| Incorrect Item Received |
If we have shipped you the wrong part please
call us for instructions - please have the following available
when calling: part purchased, the original part a metric ruler
and the vehicle the item was intended for. We do our best to
ship the correct item the first time but occassionaly mistakes
are made or specifications are changed. We may require your
assistance to make the necessary corrections. Your help and
understanding are appreciated. |
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| Returns |
Only NEW items in the orginal packaging may be returned.
If you have ridden or started the vehicle is is considered
used. A restocking fee
will always be charged for any returned item. We want you to
be happy with any item purchased from us, please call before
purchasing and one of our experts will help you make your purchase
decision. If you end up needing to return an item please familiarize
yourself with the rest of our policies and then give us a call
at 888 528 9150 ext 1 so that we can intruct you on your options
or click here
for RMA instructions |
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Return Authorizations
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A return authorization number MUST be issued for any item
to be returned - Any item returned without an RMA will be considered
a gift and no refund of any type will be made. To receive one
of these numbers please email us within 1 week of receipt or
your package click here
for RMA instructions |
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| Cancellations |
Cancelling an order must be made via email
- we require a written account of any cancellations. We also
suggest that you call us to confirm receipt of your email,
a voice mail message is not recommended for cancellations or
confirmation of cancellation. You must contact us within 12
hours of order placement. If your item has already shipped
you will be responsible for all shipping charges - sometimes
we are too fast. |
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| Deffective Merchandise |
Please read all instructions thoroughly before
attempting to operate or use any item purchased. This includes
any item purchased from us. If you think your purchase is defective
please call us, one of our representatives will assist you.
You may also call the manufacturer. A listing of manufacturer
contact numbers is available here.
Please be prepared to help diagnose the suspect item, many
times a loose wire will cause a motorized vehicle to not work
as expected. We are not responsible for damage caused by mistreatment
or incorrect operation. |
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| Shipping Damage |
Please inspect your package when you receive it from the
shipper. If you notice any damage from shipping please email
us here
to report the damage. You must contact us within 5 business
days. Make sure that you keep all packaging (boxes, shipping
labels, peanuts, etc...) as the shipper will come to inspect
the package. You may also call the shipper. FedEx can be reached
at 1-800-463-3339. We will gladly ship a replacement when a
claim number from the shipper is issued. Please also review
FedEx Terms & Conditions. |
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| Reimbursement Policies |
Please read these instructions thoroughly! |
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It is recommended that you return the item via Fedex insured. |
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Please keep a copy of the Fedex receipt and tracking number,
this is your protection if the item is lost or damaged. |
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Your account will be credited in approximately 3-4 weeks
from the time we receive the item being returned (we check
in and test all buyers remorse items). |
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Keep all original packaging, warranty card instruction booklets,
paperwork, etc... Please clean the item being returned, it
should be as clean as it was when received. (You are responsible
for making sure this is done and will be charged if the item
is returned is less than new condition) |
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You will be charged a 30% restocking fee if all packaging
and parts are not returned in new condition. This includes
instruction booklets, original boxing and parts. This charge
normally covers the cost to replace the items and the time
incurred in doing so. |
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All "gift with purchase" items & packages,
starter kits, and gift packages must be returned in full with
the purchased item. If any item is missing, has been used
or is opened the full retail price of those items will be deducted
from the credit amount. |
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All cancelled orders will be refunded by check or to your
online account at our discression within approximately 2 weeks
from the time of cancellation |
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| Shipping Information |
Please note that it may take 24-48 hours (not including weekends
or holidays) before your package is shipped. It may take a
couple of days longer if the item is out of stock, is a special
order item, or is dropshipped from the manufacturer - an email
with shipping confirmation will be sent to you in most instances |
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Starter kits & Promotional items are shipped and packaged
separately from the motorized vehicle. You should receive the
tracking number for both via e-mail. This could result in receiving
your merchandise on different days. Some items may ship via
USPS. |
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Some small items may ship via USPS and will therefore not
have a tracking number available, all will have a shipping
delivery confirmation number. |
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Some items may be drop-shipped directly from the manufacturer.
These items will not receive an automated tracking number.
Please contact us directly if you have any questions regarding
your shipment. |
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Shipping included on specified products is available in the
contiguous US only. Shipping to Hawaii, Alaska, Canada, Puerto
Rico, etc... will incur an extra shipping charge. We do ship
to other countries! Please e-mail or call to get shipping rates.
We are happy to be able to supply this service. |
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| Expedited Shipping |
Will incur additional handling fees |
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FedEx Air Shipments: If ordering an item that has to go Next
Day, 2nd Day and 3 Day Air shipping please make sure you place
your order before 12:00 PM PST to help ensure that it ships
that day. We do our best to make sure all priority air packages
are shipped the same day. However we cannot guarantee that
air shipments placed will ship that day. Please give us a call
if you need a priority package shipped and you are ordering
after 12:00 and we will do our best to get it out the door. |
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Next Day Air, 2nd Day Air and 3 Day Select are subject to
FedEx or USPS policies. |
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Saturday delivery is only available for FedEx
Express or UPS Next Day Air and must be specified at the time
of ordering. No expedited shipments are delivered on Saturdays
unless otherwise specified. |
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"In Transit" times provided by FedEx and USPS are
based on business days and do not include Saturdays or Sundays. |
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| International Orders |
All packages shipped outside of the Continental US are considered
international. |
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Payment is to be made via the following methods:
1) - All International orders Under
$50 USD and Under 2lbs may
be made on the website - please order international shipping
service here.
OR
2) All orders Over $50 USD must be paid for via bank
wire transfer or via Paypal's "send money" option
with a paypal confirmed bank account (confirmation can take
a couple of days). For orders Over
2lbs we suggest that you first send us an email with your shipping
address and a list of the items you intend to purchase so that
we can provide you with shipping costs and a total. email instructions
here
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Warranties are void on ALL items shipped to or transported
outside of the US. |
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Customer is responsible for all shipping, customs fees, brokerage
fees and any other delivery fees associated with delivery of
the package. |
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SDScooters reserves the right to choose the appropriate method
and carrier for shipping. |
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SDScooters is not responsible for delivery of the package
once it leaves our facility. That responsibility falls on the
carrier. |
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SDScooters does not guarantee transit times. "In Transit"
times are determined by the carrier and are only estimates. |
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Orders will not be shipped without verification of shipping
costs by customer. This cost does not include customs fees,
brokerage charges or any other associated fees which are the
sole responsibility of customers at time of delivery. |
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Customer is responsible for all return ship costs involved
with defective merchandise. |
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| Warranties |
All of our products have a full manufacturers warranty solely
in the continental United States. Warranty issue must be dealt
with directly through the manufacturer with which the warranty
is held. Allocation of shipping and handling charges lies with
the discretion of the manufacturer with which the warranty
is held. Shipping & handling is non-inclusive of warranty. |
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Manufacturer Information - |
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Performance products DO NOT have any warranty or guarantee
- You take all responsibility for any damage and injury when
installing and using these products |
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Warranty NOTES: |
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A Shipping and handling fee will be applied to all warranty
replacement parts shipped from SDScooters |
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Warranties do not extend to accessories parts or normal wear
parts such as gaskets, batteries, lights, belts, tires, inner
tubes, etc. |
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Electric & Electronic parts ordered online, by phone
or email are final sales. If calling to order please have the
original part in hand, a metric ruler and the vehicle in front
of you. |
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Please inspect all packages immediately upon receiving. All
claims must be issued within 5 business days. |
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Please note most of the gas powered items we sell are tested
at the manufacturer. Due to this testing you might find gas
or oil residue on/in new items. Most manufacturers will include
a small sheet of paper stating this. We sell new items only
unless clearly stated and understood by the customer. |
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| Liability Disclaimer |
By purchasing from SDScooter you are agreeing to these conditions: |
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You are reponsible to use the item purchased as was originaly
intended by the manufacturer. Liability Insurance is provided
by the manufacturer - they should be contacted immediately
if there is a problem |
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IMPORTANT - Racing and Offroad products do not have manufacturers
liability insurance - you are liable for injury or damages
incurred |
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Legal Disclaimer. You are accepting complete responsibility
for the use of any product and for any damage or any personal
injury to rider and or spectators and their property caused
to an item purchased through this site or its representatives.
Continued - Click here
for the complete agreement |
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| Customer Support |
Contact Information |
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Your satisfaction with the motorized vehicle that you purchase
is of the utmost importance to us at SDscooters. Our experts
will assist you with your purchase, exchange or with any technical
questions you may have. Please be advised the normal time period
that it takes to have an email answered is usually 1 - 24 hours
not including weekends or holidays. Please use the following
phone numbers and emails to contact us. |
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Sales |
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Call the Sales Staff to place an order or receive professional
advice on the purchase of the best item to fit your needs.
The Sales Staff can also aid you with site navigation or product
stock questions. |
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888 528 9150 (Press #1 for Sales) |
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e-mail Sales |
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Customer Service |
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Call Customer service when you want to return an item or
have any questions regarding your order. Customer service is
available Mon-Fri. 10:00-5:00pm PST & Sat. 11:00-4:00pm
PST. |
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888 528 9150 (Press #1 for Customer Service) |
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e-mail Customer Service |
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Order Tracking -  |
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We provide tracking numbers automatically via email when
the product is shipped, please check the email address used
when you made your order. If you have not received an email
and it has been more than 1 full week please click here
for tracking instructions |
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Shipping information may in some cases take up to 5 business
days (1 full week) before it is available to be forwarded to
you. We suggest that you make your inquiry at this time |
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Our Sales and Customer Service Staff does not have access
to tracking information and will not be able to provide you
with a tracking number immediately over the phone, they will
however be happy to take your contact information and return
your call after the tracking number is given to them by our
shipping department - most tracking numbers will be supplied
within a day. |
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Tech Support & Parts |
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Email Technical Support when you have a technical question
regarding the item you have purchased or are having trouble
with your purchase at here
so that your question(s) can be answered by the appropriate
expert. Please include a phone number where you can be reached
and a complete description of the problem and item purchased.
You may also call our Sales staff at 888 528 9150 for basic
questions and for parts identification and suggestions |
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Web Site Problems or Suggestions |
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Having a problem with our site? Do you have any suggestions
on how we can improve the site? Your comments (good or bad)
are always welcome and encouraged. Just send a note to the
Webmaster |
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International Orders |
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Call or email Sales for International Shipping Rates when
you have a package that has to go outside of the continental
US. |
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888-528 9150 (Press #1 for Sales) |
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e-mail International Shipping |
gas scooters
